Arco to create 90 jobs in Hull with new national centre

By Hull Daily Mail | Posted: 2 Mar 2018

A safety manufacturer is centralising its operations in Hull, with around 90 new jobs being created in the city.

Arco has announced it will build a new National Customer Engagement Centre in East Yorkshire, which will open this summer.

The news comes as the company closes its eight other branches elsewhere in the UK, with hundreds of employees affected. Arco has not disclosed exactly how many workers will be impacted by the changes.

They will all be offered relocation packages, jobs elsewhere within the company or redundancy pay-offs, with many of the 90 new vacancies expected to be filled by existing workers.

The new engagement centre will be based in dedicated city centre offices with the latest technology and facilities including a crèche and a gym, the firm said.

It will be staffed by 190 trained customers service specialists who will manage sales enquiries and orders. Recruitment for the new positions will begin in May.

Read more: Safety equipment supplier Arco's profits fall - despite rise in sales

It forms part of a multi-million pound investment into the city by Arco, which includes the expansion of its distribution on Clive Sullivan Way, which will create 200 new jobs in 2019.

Arco chairman and non-executive director, Thomas Martin, said: "We have a commitment to and successful history in Hull and the creation of our National Customer Engagement Centre will bring new job opportunities to the city.

Chairman Tom Martin.

"As we move into the next phase of our growth strategy, we are focussed on our customers and making sure their experience in dealing Arco meet expectations.

"We are the UK's experts in safety and our core purpose is to keep people safe at work.

"We want to ensure our customers can achieve this by making the selection and delivery of the right safety equipment or services a seamless and efficient process.

"Our investment programme has been designed to deliver on this strategy and our new Customer Engagement Centre will play an important part in making sure we meet this commitment."

One Arco worker, who spoke to the Mail anonymously, said the news had come as a shock to staff.

Read more: Siemens plans new £200m rail factory creating up to 700 jobs near Hull

"We were all told yesterday that branches will be closing and we have to be re-selected for our jobs," he said.

"It's all national branches that will be closing outside of Hull, because they want to centralise everything to Hull.

"Nobody knew it was coming at all. There are a lot of people that are going to be affected."

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