Council website sets record for top rating

By East Riding of Yorkshire Council | Posted: 16 Jun 2017

East Riding of Yorkshire Council’s website has become one of only two to achieve a top national accolade for a fifth consecutive year.

The council has once again retained four stars in the Better Connected Review, the annual assessment by the Society of IT Managers (SOCITM), which rates local authority websites on access and ease-of-use of their online services.

This makes the council one of only 36 to achieve the highest possible result out of 416 local authorities for the 2016/2017 period.

Better Connected rates all UK council websites through a range of performance based tests. These include four service-based tasks, such as apply for a resident's parking permit, the mobile phone experience, the quality of navigation, search and A-Z and the accessibility of sites to people with disabilities.

The council’s website is also shortlisted in this year’s Better Connected Awards in a number of categories, which reflect high-quality services and industry best practice.

The council’s website has quickly become an important way for residents to access council information and services. As technology improves and lifestyles change online services are now more convenient and cost-effective than traditional telephone and face-to-face services.

Councillor Jonathan Owen, deputy leader of East Riding of Yorkshire Council, said: “The council is incredibly proud to have secured the SOCTIM four star rating for a fifth year. This accolade is testament to the hard work of our staff and demonstrates this council’s commitment to ensuring that residents have the best possible online experience when it comes to interacting with the authority.

“In the modern digital age, more and more people are using online services and since we upgraded eastriding.gov.uk we have had more than 345,000 visits.

“By increasing our online service we are able to target our budgets and staff time to help those customers who need our support the most.”

John Skidmore, director of corporate strategy and commissioning, said: “Ensuring users can easily find and access services online has never been so important. The recent redesign of eastriding.gov.uk and its top four star rating reflects the council’s ongoing commitment to providing high-quality online services which a number of our residents prefer to use.

“The online experience will be further enhanced later this year with the launch of an online customer account to enable residents to manage all requests, payments and bookings made through the council’s website.

“The new online customer account will bring many more features and enable users to login and see progress against their requests and receive electronic notifications and updates.”

The council is looking to build up a pool of users to help test and provide feedback on its digital services.

Users of all skill levels are required. If you would like to become a user tester, visit www.eastriding.gov.uk/usertesting/

To find out more about the council’s online services, visit www.eastriding.gov.uk, like the council on Facebook at www.facebook.com/eastridingcouncil or follow @East_Riding on Twitter.

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