Gourmet gathering for ABP employees
By Associated British Ports | Posted: 22 Mar 2017
Staff at both Immingham Bulk Park (IBP) and Immingham Container Terminal (ICT) started their shifts with a smile this week as ABP’s newly established Port Manager for Grimsby and Immingham, Mark Frith rewarded their efforts with a free of charge hospitality van for the day.
Since the beginning of the year, both terminals have improved their customer service approach through their dedication and commitment to attracting new business to the region.
As previously reported, ICT recently welcomed the newly chartered MS Vanquish into the Port of Immingham, increasing container giant A2Bs weekly call from 9 to 11.
The staff at ICT have been heavily focussing their attention on improvements around the site such as enabling advanced electronic data collection, improving IT infrastructure, setting KPI’s and continually improving their haulier booking-in system.
At IBP, the most recent customer satisfaction survey conducted by Yara UK saw the Immingham terminal come out on top against the other ABP ports handling Yara products.
The upper tier COMAH site, located on the South side of Immingham’s port estate is operated by ABP for Yara UK, the world’s leading provider of nitrogen based mineral fertilisers and industrial products. The site handles more than 200,000 tonnes of bulk and bagged fertiliser each year.
Yara UK undertake an annual review of their 9 operational sites which include ports and warehousing sites. This exercise enables Yara UK to evaluate and benchmark it’s service providers against a number of criteria including their competitiveness, cost saving initiatives, shrinkage, provision of facilities, quality systems and site appearance.
Mark Frith said: “I am extremely proud of the terminal workers in Immingham, they have worked exceptionally hard and I want their efforts to be recognised. The catering van is just a small token of my gratitude.”