Keeping connected a local phone-fix company has moved on up
By Grimsby Telegraph | Posted: 19 Apr 2017
A POPULAR local business has moved premises and things are looking up on the High Street.
And the owner of the Clee-Phone Fix company, Mark Baxter, of Cleethorpes who just opened his new retail premises, says his success is down to his loyal customers.
After first starting up his own phone fix business within the e-factor building in St Peter’s Avenue two years ago, Mark has now moved his phone fix business into 17 High Street, just along from Boyes next to the new Lu-La Belle Couture shop.
These bigger and better premises are so much more brighter and welcoming with a shop front where people can see what is on offer.
Mark proudly said: “This move is down to my loyal customers and I am so very grateful that they continue to support me and spread the word about us.
“It means people can actually see where we are and what we do,” he added.
The much larger new shop has a clean fresh rustic feel to it with plenty of room to browse or wait while Mark fixes your phone with a children’s corner too!
We featured Mark just two years, as he embarked on his journey of running his own business, turning his hobby of fixing phones into a successful business.
And as we all know mobile phones are continually changing and upgrading and Mark is always is constantly training to keep up to date with the latest technology and hopes to be become approved to do insurance work.
He not only repairs mobile phones but also iphones, customising and unlocking service, ipads, ipods and tablets, with a ‘No Fix -No Fee policy and a 30-day no quibble warranty on any work and parts.
“Just because we have moved to new premises doesn’t mean we have put our prices up in fact I would say are prices are lower now.
“We have watched the market and listened to customers feedback and with parts now down in price we are able to pass those savings on to our clients.
“Our new shop is a result of a natural process of supplying a first-class services.
“Word of mouth recommendations means so much more than advertising.
“And it has enabled us to become a really good establish business here in Cleethorpes,” smiled Mark.
This family-run business has a modern feel, with a viewing and waiting area . And Mark intends to keep the business in the family with his wife, Nikki and eldest daughter Torena-Mai, helping out in the shop.
Mark Baxter, with his family, from left, Roegan Baxter, 10, Torena-Mai Baxter, 15, his wife Nikki Baxter, and Cee-Cee Baxter, 5. Missing from the picture is Kelis Baxter, 12.
And it’s well worth taking a look around Mark’s shop as he has a sort of exhibition display of old mobile phones doted around the shop.
“We are pretty proud of our new display of mobile phones through the ages.
“In the window we have an original 30-year-old Nokia which looks and feels like a brick and it even has it’s own original pen,” smiled Mark.
“It just goes to show how technology has changed and improved in such a short space of time,” he added.
And we spotted a heavy looking OKI 1130e 1993 along with some fascinating facts including 100,000 people drop their mobile phones down the toilet and that a mobile phones have 18 times more bacteria than a toilet handle!
In a great location if you are in need of Mark’s services and expertise, just drop your device off, you can watch it being repaired, or go shopping, have a coffee, lunch and then big up your repaired item.
“People are realising that we offer an honest service and that we are cheaper than sending their devices off in the post etc.
“It gives people peace of mind knowing that their phone is being kept local and not been send away to goodness knows where!
“Friends and family are always recommending us and we have regular customers coming from as far away as Lincoln , Gainsborough etc and they in turn tell others,” he added.
And the move f has meant easier access for his customers,
“When we were at the e-factor site there was one potential customer who had been recommended to us and came especially to Cleethorpes to find us, but just couldn’t!
“He said he had driven up and down St Peter’s Avenue many times looking for our premises, but I suppose if you don’t know the area, you wouldn’t know where the efactor building was, so being here with a large shop front, people can find us a lot easier.
“And due to the increase in business we have been able to expand into our own shop!” smiled Mark.
“We have a new state of the art workshop for our engineers to work at and a retail space large enough to allow a fully stocked shop full of cases, cables etc.
“We also have a waiting area, extended opening, have become a LTD company and a new website if being constructed.
“I would like to take this opportunity to thank everyone for supporting us and helping us make our dream move forward,” he added.
All of Marks’ work is guaranteed for 60 days, and longer opening hours means he can accommodate those who work.
With a no fix, no fee policy, Mark added: “I am happy to be here after hours if needed, I understand people have commitments and how difficult it can be for customers to be here during normal opening hours.”
From cases, to usb cables, phone grips, headphone, in-car phone holder and selfie pods, the Clee-Phone Fix, is at 17 High Street, Cleethorpes, tel 07434 932944, email: firstname.lastname@example.org