KRL Group Ltd strengthens Service Team with appointment of new Service Manager, Mark Gregory
Mark Gregory - Service Manager, KRL Group
By KRL Group Limited | Posted: 2 Oct 2017
KRL Group has strengthened their service team with the appointment of new Service Manager, Mark Gregory. Mark has been with KRL Group for 11 years and brings a wealth of experience to the service team.
As Service Engineer Supervisor for 11 years, Mark worked out in the field dealing with the business customers across Yorkshire and Lincolnshire. Mark will continue to build on these foundations of exceptional customer service and technical know-how with his team of 10.
The service team have a wealth of experience in the business printer and copier industry, making KRL Group the leading business solutions company in the area.
With the business printer and copier market expanding rapidly – and Yorkshire and Lincolnshire being home to many successful businesses – KRL is looking to establish relationships with firms that seek high-quality printer and copiers with exceptional service and support.
Leading the development of the service team will be Mark Gregory, who is confident KRL can provide the best business printer and copier service and support in the industry, continuing to uphold KRL’s 98% first time fix rate.
“I love my job here at KRL and the promotion is the next chapter in my career. The printer and copier market is growing rapidly at present and it is certainly very strong across Yorkshire and Lincolnshire. I am looking at improvements for our already successful team, to ensure we serve our many clients with the best customer service” he said.
“I know from the last 11 years working in this industry that it is a very fast-paced where customers need their printers and copiers to be working to their full potential. That is something KRL is exceptionally well placed to provide.”
George Baker, Manging Director at KRL, is confident Mark Gregory will have a positive impact on the service team.
“As a business we boast over 3000 machines in the field. We pride ourselves on our customer service, delivering leading edge copier and print technology to our customers. It was important for us to also have the right experience and knowledge for the Service Manager position, and with 11 years’ experience in the service field, Mark brings this. He is both proactive and reactive in his work and has great rapport with customers and suppliers alike, going above and beyond to offer a helpful and friendly service.”
KRL which has its headquarters in Hull is one of the largest independent print and copy specialist providers in the UK. During the past 30 years KRL Group has provided customers with outstanding levels of customer service and technical support.