Look around refurbished Willerby McDonald's - with Hull's first interactive gaming table

By Hull Daily Mail | Posted: 18 May 2017

The modernisation of Hull's McDonald's restaurants is almost complete, with its Willerby venue the latest to get the regeneration treatment. Mail reporter Hannah Robinson takes a look around.

As my local McDonald's, I am all too familiar with what the Drive-Thru looks like on a Sunday morning, but it has been years since I had last stepped foot inside the restaurant – usually because I'm still in my pyjamas when ordering my Quarter Pounder meal with Diet Coke.

The first change I noticed was the addition of another Drive-Thru lane, meaning the usual queues will be eased somewhat, and that the entrance now consists of automatic sliding doors.

It also has Hull's first interactive table, where families and friends can play a range of games while eating their Happy Meals.

McDonald's took over the site at Willerby Retail Park from a former fish and chip restaurant – complete with a drive through – in 1995.

Mail reporter Hannah Robinson

The interior had changed little in that time, with the menu still sprawled atop the ordering counter and the toilets needing some work, until the regeneration work began almost two months ago.

The change came about due to significant investment from franchisee George Michniewicz, who said: "To improve the speed and ease of ordering, there is now the option to use self-order kiosks.

"These allow customers to browse the menu, look at nutritional information and personalise their meals, giving people more time to consider their food and drink choices. These changes have been designed with changing customer needs in mind, and the dedicated dining room hosts ensure the process is as quick and easy as possible.

"Table service has also been introduced to the restaurant, which aims to take the stress out of finding somewhere to sit when carrying food, potentially with children, bags and buggies. Customer feedback has so far been positive; families enjoy the ease of not having to leave children unattended while queuing, and people feel it means they have more time to chat with friends and family."

The new Drive-Thru

According to McDonald's the introduction of these changes also means that McDonald's crew are able to widen their skill set, with more of them able to be in front of the counter, serving customers and helping them navigate the new digital menu boards for the first time.

As well as seeing the brand new toilets, the interactive information board and winning two games on the interactive games table, I was granted behind the scenes access into the kitchens, where I made my own Louisiana Stack – part of the promotional Taste Of America range.

I quite literally made a meal of the burger, and all of the other employees put me to shame as I donned a hair net and apron and went along the pass adding smoked cheese, two meat patties, salad, onions and Louisiana sauce to the bread bun I had toasted – I even managed to do that wrong. It did taste lovely though.

According to staff members, the most popular burgers at the Willerby restaurant are the limited edition ones, with weekends and Friday nights being the busiest days in most of Hull's McDonald's restaurants.

The surge of turning the burger joints into a new smart restaurant will be completed with the Cottingham Road venue sometime this year, with the restaurant inside Hessle Road's Asda last on the list.



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