Sanctuary Group to create 'about 100' more jobs in new £7m Hull city centre offices

By Hull Daily Mail | Posted: 9 Aug 2017

The national housing provider Sanctuary Group says around 100 jobs will be created as it expands its city centre headquarters.

The not-for-profit firm, which manages homes across the country, including in Hull, is building a second three-storey office alongside its premises in Francis Street, off Freetown Way.

Bosses says the £7m building will enable the organisation "to centralise the entire customer service operation", while increasing its Hull workforce to 500.

Current staff will move into the new building later this month to allow for the existing office to be refurbished, with both offices expected to be up and running by the end of the year.

Sarah Warren, Sanctuary's head of customer service, said: "By bringing all of our customer services together in one location, we will be able to provide our residents and clients with an even greater quality of support.

READ MORE: This 'flagship and iconic' seven-storey apartment block could soon be built in Hull city centre

"This is a significant development by Sanctuary in Hull and is further evidence of our commitment to investing in the local economy.

"Our customer service centre has grown immensely over the past two decades, from employing just four people in 1997 to what it, and Sanctuary, is today.”

The customer service centre expansion, almost 20 years since Sanctuary first moved to Hull, will see staff handle all of the group's customer enquiries.

Sanctuary manages general rented, shared ownership, retirement living, supported housing, student and key worker accommodation, as well as care homes.

A number of other Sanctuary's services, including various administration tasks, will also be moved to Francis Street.

Simon Clark, Sanctuary's group director for housing, said: "This new development will see our team in Hull increase by 25 per cent and provide a welcome boost to the local economy.

"We pride ourselves on delivering the highest levels of service to customers in every area of our business and this office expansion will enable us to continue to do that."

A recruitment process is underway for the new positions and will continue over the next few months, says the company. Sanctuary will also be attending a jobs fair at Hull City Hall, from 10am to 2pm, on Wednesday, August 30.



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