The KCOM scam you need to know about

By Hull Daily Mail | Posted: 27 Jun 2017

Fraudsters are trying to get people's bank details by pretending to be KCOM employees.

Phone companies KCOM and BT are warning customers to be extra vigilant after a spike in the number of scam calls in the past few days.

The calls are coming from a person posing as a KCOM or BT employee who tells the customer their payment has not been received for their phone or broadband services.

The phone fraudster then asks the customer for their bank details and claims if not given they will disconnect their services.

Cathy Phillips, KCOM’s chief marketing officer, urged customers to be extra vigilant and alert for fraudsters when answering calls. She said: “We have recently seen a spate of scam callers attempting to get local residents to reveal their personal banking details. The best way for people to protect themselves is to treat any requests for bank details with extreme caution.

“We never ask for customers’ credit or debit card details over the phone and will always transfer customers who wish to make a payment over to our secure, automated payment line”.

KCOM in Carr Lane

Jerome Ellerby

Each year millions of people in the UK fall prey to fraudsters. They often use sophisticated techniques and technology to secure sought-after bank details.

Cathy said: “There has also been an increase in email fraud across the UK. To protect against online fraud, we advise customers to install a high-quality, up to date anti-virus and security package on their internet devices, to avoid opening emails an attachments from unknown sources”.

If you receive a potential scam call or suspicious email, call Action Fraud, the UK’s national fraud and cyber-crime reporting centre, on 0330 123 2040, or visit www.actionfraud.police.uk.

Digital & IT News

Source article: http://www.hulldailymail.co.uk/

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